Alerts, Uptime & Service Tickets
This page simulates an uptime and alert console, listing current open tickets and SLA impact. In production, this would be fed by switch monitoring, terminal dial codes, or a helpdesk platform.
Sample Open Alerts
| Ticket ID | ATM ID | Location | Issue | Priority | Opened | SLA Target | Status |
|---|---|---|---|---|---|---|---|
| AL-10231 | ATM-2021 | Sunset Mall – Parking Garage | Comms offline / host down | Critical | 2025-12-02 08:14 | 4 hours | Dispatched |
| AL-10244 | ATM-2012 | Cityline Music Bar | Low cash warning (< 20%) | High | 2025-12-04 21:05 | Next load | Pending vault |
| AL-10257 | ATM-2041 | City Center Boutique Hotel | Receipt printer out of paper | Medium | 2025-12-05 06:30 | 24 hours | Merchant notified |